FAQ
Common questions
The things most people ask before the first call. If yours isn't here, just ask directly.
What is OneScale, exactly?
OneScale builds AI phone employees. OneScale Agents is the voice agent runtime — speech, logic, and telephony in one place — and OneScale Employees pre-wires that runtime for a specific industry, starting with restaurants. Alongside that, OneScale Solutions is a custom engineering arm that builds bespoke AI and software for individual businesses.
What's the difference between OneScale Products and OneScale Solutions?
Products (OneScale Agents, OneScale Employees) are ready-made — you sign up and configure them yourself, the same way everyone else does. Solutions is custom — we scope and build something specific to your business, often using our own product infrastructure underneath.
Do I need OneScale Employees to use OneScale Agents?
No. OneScale Agents works on its own — a developer can build and deploy a voice agent directly through the API with no industry template involved. OneScale Employees is for businesses that want a ready-made template instead of building one from scratch.
My industry isn't listed under OneScale Employees yet — can Solutions still help?
Yes. OneScale Employees ships a ready-made template for restaurants today, with more industries on the way; for anything else, OneScale Solutions builds a custom AI employee or workflow for your specific business, reusing the same underlying agent infrastructure.
How much does a Solutions project cost?
It depends on scope, not hours billed. Every project starts with a discovery call and a written scope with a fixed price attached, so you know the cost before anything is signed.
How long does a typical Solutions project take?
Small internal tools or AI agents can ship in 2–4 weeks. Full MVPs and mobile apps typically run 6–10 weeks. Enterprise integrations and larger platforms vary more depending on what they connect to.
Do you sign NDAs and take on IP ownership terms?
Yes. We sign NDAs before detailed scoping conversations when asked, and Solutions clients own the code, designs, and IP for everything built for them once the engagement is paid in full.
Can you connect to our existing POS, CRM, or EMR?
Integrations are a dedicated Solutions service line — POS (Square, Toast, Petpooja, Posist, and others), CRM, ERP, EMR/EHR, calendars, and custom APIs where no off-the-shelf option exists.