Layer 01 — Agent infrastructure
OneScale Agents
Speech, logic, and telephony in one runtime
OneScale Agents is the full runtime behind a phone call: real-time speech in both directions, the logic that decides what to ask next, and the telephony to actually carry the call — combined into one agent you configure once and deploy. It handles interruptions naturally, follows a script only where it should, and calls out to your systems the moment it needs a real answer.
What's included
- Real-time speech in both directions, tuned for live phone audio
- Visual call-flow builder, plus a raw API for full control
- Native telephony — phone numbers, routing, and recordings included
- Built-in testing, call transcripts, and live analytics
- Natural interruption handling and turn-taking
- Tool calling into external APIs mid-conversation
Who it's for
Developers and product teams building a specific voice agent for their own product.
For example
A team builds a phone agent that answers inbound calls, checks availability through a booking API mid-call, and hands off to a human the moment the caller asks for one.
Other layers